A helpdesk your team will actually like
Talk to a Real Person
Reach a friendly, local technician on the first try, no scripts, no offshore call centre, no runaround.
Per-User, Not Per-Ticket
Unlimited support requests under one flat per-user fee, your team never hesitates to ask for help.
Phone, Email or Portal
Log tickets however your staff prefer, and track every request to resolution in one place.
Fast Escalation
Tougher issues move quickly to senior engineers, nothing sits in a queue going nowhere.
Remote & On-Site
Most tickets are solved instantly online; when a problem needs hands-on help, we come to you.
Extended Hours Coverage
Support when your team actually works, with 24/7 emergency cover for managed clients.
Vancouver helpdesk support, answered
How does my team reach the helpdesk?
However suits them, phone, email or our online portal. Every request becomes a tracked ticket so nothing gets lost and you can see its status any time.
Do you charge per ticket?
No. Our helpdesk is flat per-user with unlimited requests, so your team is never discouraged from asking for help by a per-ticket meter.
What hours is the helpdesk available?
Our helpdesk covers your normal business hours, and managed clients get 24/7 coverage for urgent, business-impacting emergencies.
Are tickets handled remotely or on-site?
Most are resolved instantly through secure remote support. When an issue needs hands-on attention, a local technician comes to you anywhere in Greater Vancouver.